LAST UPDATED:
8/16/18
RETURNS, REFUNDS AND EXCHANGES
Thank you for shopping at www.florasangels.com. Once an order has shipped, we do not accept returns or exchanges, due to the perishable items that we sell.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. A product is considered damaged if the package is damaged. If you need to exchange it for the same item, send us an email at AliciaC@FlorasAngels.com and send your item to: 2740 W WILCOX ST # 2, Chicago, IL, 60612, United States.
Please note that due to the lack of preservatives in Flora’s Angels butters, contents may melt in the Summer months. However, this does not qualify as a defective product and an exchange or refund will not be honored.
ORDER CANCELLATION
Although Flora’s Angels do not accept any returns, you may cancel an order before it ships from our facility if it has not been in packed or staged for shipping.
SHIPPING FOR EXCHANGES
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
SHIPPING LEAD TIME
All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped.
Presale orders may take 7-10 business days to process, as products have to be handmade and ran through quality control before shipping out..
Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has shipped.
Please note that due to the lack of preservatives in Flora’s Angels butters, contents may melt in the Summer months. Knowing this information, please choose shipping option accordingly, as Flora’s Angels will not provide a refund for melted products.
LOST OR STOLEN PACKAGES
Once an order has shipped, Flora’s Angels is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
If the carrier is unable to assist with finding the package, please contact us at info@florasangels.com with the case number provided from the carrier and we can assist you further.